3 Current eCommerce Trends 2021
eCommerce is quickly becoming one of the most profitable industries with sales estimated to reach $4.135 trillion for the year ending 2020. But, eCommerce is a highly competitive industry with an increasingly demanding consumer base. It is not enough to simply throw up an online store. You must stay educated on popular trends in order to stay […]
Customer Experience Can Create a Difference For Your Brand
Customer experience is how customers perceive their interaction(s) with your company, from first engagement, and all the way through the customer journey. This perception the consumer develops of your brand impacts aspects of your business such as customer retention, customer acquisition, sales, and conversion ratios. Developing a successful customer experience strategy is one of the […]
Customer Acquisition vs Customer Retention Costs
Customer acquisition and customer retention costs are often two of the most expensive costs associated with a product or service is driven business. Understanding how these two factors play into your operations and affect costs is paramount to the success of your business. The costs associated with acquiring new customers are easily overlooked expenses in […]
The Best Resources For Competitive Customer Service
Exceptional customer service should be a target for every entrepreneur and business owner. The world we live in today revolves around technology and fast paced transactions. Delivering great customer service can create loyalty to your brand and expand your business in exceptional ways. But how can your brand stand out from others and create memorable, […]
CCG’s Gorgias Partner
Who is Gorgias? Founded in 2015 by Alec Plugaru and Romain Lapeyre in Paris, Gorgias is a multi-channel help desk that allows merchants to manage all their support from one convenient platform. It connects all business apps and channels to provide support agents a centralized view of their customers. Why CCG Loves Gorgias With over […]
3 Ways E-Commerce Companies Can Prepare For The Holidays
As the holidays approach it’s a great time to prepare your e-commerce store for the season. The holiday rush is the most profitable time of the year with 57% of shoppers doing their shopping online, while only 43% will be heading into stores. In the age of e-commerce it’s essential to have your brand stand out […]
Tips For Increasing Traffic Post Black Friday, Cyber Monday
The biggest shopping days of the year are just a few days away! This year, don’t fall into a Black Friday, Cyber Monday slump. Take advantage of the high traffic this holiday season by preparing for the frenzy, and the time in between! Get your promos, programs and holiday collections ready to go to stand […]
Call Center Guys at NRF 2023 – Retail’s “Big” Show
Recently, the Call Center Guys team had the opportunity to attend the NRF trade show, also known as the National Retail Federation Convention & EXPO. This industry event is one of the largest and most highly-anticipated gatherings in the retail world, and we were thrilled to be a part of it. If you haven’t already […]
How AI is Revolutionizing the Call Center Industry
As the call center industry continues to grow and evolve, one of the most significant changes it is experiencing is the integration of artificial intelligence (AI) technologies, which are transforming the way companies handle customer interactions and improving the overall customer experience. “Amid the COVID-19 crisis, the global market for Artificial Intelligence (AI) in call centers […]
The Power of Empathy in Customer Service
As businesses continue to compete in today’s fast-paced and ever-evolving market, delivering high-quality customer service has become more important than ever. While efficiency and speed are crucial, what sets exceptional customer service apart is the ability to show empathy towards customers. Empathy in customer service means understanding and connecting with the customer’s emotions, needs, and […]
