Privacy Policy

This Privacy Policy explains how Beyond The Call Inc. ("We", "Beyond The Call", or the "Company") collects, uses, maintains, and discloses information collected from users (each, a "User") of the beyondthecall.com website (the "Site"). It applies to the Site and to all products and services offered by Beyond The Call.

Beyond The Call provides outsourced customer experience and business process services. In delivering those services, we may process personal information on behalf of our business clients. When we do, that information is handled under our agreements with those clients, who remain the controller of that data. This policy primarily covers information we collect directly through our Site and in the course of our own sales, recruiting, and marketing activities.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including when Users visit the Site, contact us, request a demo or a call, apply for a role, subscribe to updates, respond to a survey, or otherwise fill out a form. Depending on the activity, Users may be asked for their name, email address, phone number, mailing address, and, for job applicants, a resume or CV and related details.

Users may visit the Site anonymously. We collect personal identification information only when Users voluntarily submit it. Users can always decline to provide it, though doing so may prevent them from using certain Site features.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with the Site. This may include the browser name, the type of device, and technical information about how Users connect to the Site, such as the operating system and the internet service provider used.

Web browser cookies

The Site may use cookies to enhance the User experience. A User's web browser places cookies on their device for record-keeping and, at times, to track information about their visit. Users may set their browser to refuse cookies or to alert them when cookies are being sent. If they do, some parts of the Site may not function properly.

How we use collected information

Beyond The Call may collect and use Users' personal information for the following purposes, generally related to delivering our services and to our sales and marketing:

• To provide and operate our services. Information may be used to set up, deliver, and support the customer experience and business process engagements our clients retain us for.
• To improve customer service. The information you provide helps us respond to your requests and support needs more efficiently.
• To process job applications. Details and resumes submitted through our careers form are used to evaluate candidates and manage recruiting.
• To personalize the experience. We may use information in aggregate to understand how Users as a group use the resources on our Site.
• To improve our Site. We may use feedback you provide to improve our products and services.
• To send periodic emails. We may use your email address to respond to inquiries and, if you opt in, to share company news and relevant updates. Every marketing email includes unsubscribe instructions, and you can also contact us to opt out at any time.

As an AI-first company, we deliver support through a combination of AI systems and trained human specialists. Where AI is used to help handle inquiries, human oversight remains part of our process.

How we protect your information

We adopt appropriate data collection, storage, and processing practices, along with security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and the data handled on our Site. Where an engagement calls for it, we operate in SOC 2 Type II, GDPR, and HIPAA-ready environments.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated information that is not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above. We may also use third-party service providers to help us operate our business and the Site, such as sending newsletters or surveys, and may share information with those providers for those limited purposes where you have given us permission.

Third-party websites

Users may find content on our Site that links to the sites and services of our partners, suppliers, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices of websites linked to or from our Site. These sites may have their own privacy and customer service policies. Browsing and interaction on any other website, including those linked from our Site, is subject to that website's own terms and policies.

Changes to this Privacy Policy

Beyond The Call may update this Privacy Policy at any time. When we do, we will post the updated policy on this page. We encourage Users to check this page periodically to stay informed about how we are protecting the information we collect. Your continued use of the Site after changes are posted will be deemed acceptance of those changes.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at: